Privacy Policy

Last updated: April 20, 2026

This Privacy Policy explains how Verto collects, uses, stores, and protects information when people interact with Verto through its websites, apps, customer support channels, and social messaging channels such as Facebook and Instagram.

1. Information We Collect

We may collect the following categories of information:

• Contact identifiers such as your name, handle, username, or email address.
• Messages, comments, attachments, and support history you send to Verto.
• Platform metadata such as thread IDs, message IDs, timestamps, and platform type.
• Operational labels and audit records used to review support quality and risk.
• Website and device information such as browser type, IP address, and access logs.

2. How We Use Information

We may use information to:

• Respond to customer questions and support requests.
• Operate gift card buyback workflows and related account support.
• Maintain local records of communications, audit status, and follow-up history.
• Detect abuse, fraud, policy violations, or service misuse.
• Improve response quality, internal operations, and service reliability.
• Meet legal, compliance, recordkeeping, and security obligations.

3. Legal Bases and Disclosures

Where applicable, we process information based on legitimate interests, contractual necessity, legal obligations, and consent when required. We may share information with service providers, hosting providers, platform providers, legal advisors, regulators, or law enforcement where necessary to operate the service or comply with law.

4. Storage and Retention

Verto uses local-first operational systems and may store communication records, audit notes, and related metadata in local databases and hosted systems used for support and operations. We keep information only for as long as reasonably necessary for support, dispute handling, fraud prevention, business operations, and legal compliance.

5. International Transfers

Depending on how you contact us and where our providers operate, your information may be processed in countries other than your own. We take reasonable steps to protect information during those transfers.

6. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system can be guaranteed fully secure.

7. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, objection, or limitation of processing. You may also have the right to withdraw consent where consent is the basis for processing.

8. Data Deletion Requests

To request deletion of your data, please follow the instructions on our Data Deletion page.

9. Contact

For privacy questions or requests, contact support@vertochina.com.