Data Deletion Instructions

Last updated: April 20, 2026

If you would like Verto to delete personal data associated with your interactions with our service, please follow the request process below.

1. How to Submit a Request

Email your request to support@vertochina.com with the subject line:

2. Information to Include

To help us locate your records, please include as much of the following as possible:

• Your full name, if available.
• Your Facebook or Instagram handle or username.
• The channel you used to contact Verto.
• The approximate date or time of your interaction.
• Any message screenshots or reference details that help identify the record.

3. What We May Delete

Depending on the request and applicable law, we may delete or anonymize:

• Stored support messages and local thread records.
• Associated labels, notes, and follow-up records.
• Locally stored external identifiers used for support operations.

4. What We May Retain

In some situations, we may retain limited records where necessary for legal compliance, dispute handling, fraud prevention, security, financial recordkeeping, or audit obligations.

5. Processing Time

We aim to review and respond to deletion requests within 7 to 30 days, depending on the complexity of the request and any legal obligations that apply.

6. Verification

We may request additional information to verify your identity before processing a deletion request.

7. Contact

If you have questions about this process, contact support@vertochina.com.