Terms of Service

Last updated: April 20, 2026

These Terms of Service govern access to and use of Verto websites, apps, support channels, and communication services. By using Verto services, you agree to these Terms.

1. Services

Verto provides tools, support workflows, and customer communication channels related to its gift card buyback business and related account support operations.

2. Eligibility and Accuracy

You agree to provide accurate information when interacting with Verto. You are responsible for ensuring that information, account details, and transaction details you provide are complete and correct.

3. Acceptable Use

You must not:

• Use the service for fraud, abuse, impersonation, or unlawful activity.
• Submit false information or unauthorized account or payment details.
• Attempt to interfere with the service, systems, or security controls.
• Use the service to harass, threaten, or abuse Verto staff or other users.

4. Communications

When you contact Verto through social platforms, websites, email, or support channels, your messages and related metadata may be stored and reviewed for service delivery, audit, training, security, and compliance purposes.

5. No Guarantee of Availability or Timing

Verto does not guarantee uninterrupted service, immediate response, specific processing times, or outcome timing unless expressly stated in a separate written agreement.

6. Third-Party Platforms

Some Verto interactions occur through third-party services such as Facebook, Instagram, hosting providers, and other infrastructure services. Verto is not responsible for outages, policy changes, or limitations imposed by those third-party services.

7. Intellectual Property

Unless otherwise stated, Verto and its licensors retain rights in the service, site content, trademarks, branding, and operational materials.

8. Disclaimers

The service is provided on an "as is" and "as available" basis. Except where prohibited by law, Verto disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, Verto will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to use of the service.

10. Changes

Verto may update these Terms from time to time. Continued use of the service after an update means you accept the revised Terms.

11. Contact

Questions about these Terms can be sent to support@vertochina.com.